[isf-wifidog] Re: [wirelesstoronto-discuss] linuxcaffe; doghouse

[Michael Lenczner]

And just to let people know that we've been working to improve one of
the most important issues mentioned below - the UI of the loging
process  - here's a splash page that Benjamin worked on with me.  I
don't think the aesthetics are quite right, but the basic concept is
there.

http://isf.lostocean.net/login.html

Thanks Ben!

(in case anyone cares in the next version we'll probably have the
"create account" be a lot more visible, and there would be a big
"welcome to Linuxcaffee!" across the top of the page)

On 3/26/06, Michael Lenczner <mlenczner at gmail.com> wrote:
> here's some great feedback from a cafe in toronto.
>
> ---------- Forwarded message ----------
> From: David J Patrick <davamundo at gmail.com>
> Date: Mar 26, 2006 7:32 PM
> Subject: [wirelesstoronto-discuss] linuxcaffe; doghouse
> To: wirelesstoronto-discuss at wirelesstoronto.ca, Terrence Ezrol <terry at ezrol.com>
>
>
> on Saturday night we let the dog out. It's alive ! We helped a few
> guinea pigs sign up and observed some issues that negatively affect
> usability. We made note of the issues, and left the dog running
> overnight, for it's first day of real testing. Sunday morning, after
> the fifth person was frustrated by the noted issues, we put the dog to
> sleep.
>
> so, in no particular order, these issues are;
>
> Create New Account link, is not obviously a button that needs to be
> pushed. This is an html/ presentation thing. New users think it's a
> heading, and will just sit and scratch their heads.
>
> log in error messages (eg; invalid characters) are output to a tiny
> font on the bottom edge of the screen, therefore, not seen.
>
> Invalid certificate confuses users and lowers their confidence in the process.
>
> Hotmail puts the validation email into the Junk bin. Users can be
> instructed to look in the Spam heap for the next vital step, but it's
> not exactly ideal. gmail handles it fine.
>
> There is no log-out option. While logging out may not be necessary,
> once logged in, some users, when done, want to log out.
>
> After log-in, the portal page displays a mysterious START button that,
> once pushed
> a)opens a new window and shrinks portal window.
> b) disappears
> or c) toggles through an even more mysterious "expand/collapse"
> buttons, that do nothing.
>
> In order for linuxcaffe to take part in the great WirelessToronto
> adventure, the experience must offer a minimum of confusion. I don't
> really mind if it's bone-ugly, but I can't have 10 customers per hour
> needing guidance, especially from serving staff who don't have a clue,
> or worse yet, being quietly frustrated and leaving to find another,
> less annoying Access Point.
>
> Rob graciously visited to do the final bit of VNC installation, and
> has suggested that several of these things are easily surmountable.
> I'm hoping that PD can help me smooth out the rest. Untill then it's
> "wifidog-init stop"
>
> thanks team,
> djp
> --
> www.linuxcaffe.ca
> 326 Harbord Street, Toronto, M6G 3A5
> (416) 534-2116
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