[isf-wifidog] Fwd: [wirelesstoronto-discuss] linuxcaffe; doghouse
mlenczner at gmail.com
Dim 26 Mar 22:11:52 EST 2006
here's some great feedback from a cafe in toronto.
---------- Forwarded message ----------
From: David J Patrick <davamundo at gmail.com>
Date: Mar 26, 2006 7:32 PM
Subject: [wirelesstoronto-discuss] linuxcaffe; doghouse
To: wirelesstoronto-discuss at wirelesstoronto.ca, Terrence Ezrol <terry at ezrol.com>
on Saturday night we let the dog out. It's alive ! We helped a few
guinea pigs sign up and observed some issues that negatively affect
usability. We made note of the issues, and left the dog running
overnight, for it's first day of real testing. Sunday morning, after
the fifth person was frustrated by the noted issues, we put the dog to
so, in no particular order, these issues are;
Create New Account link, is not obviously a button that needs to be
pushed. This is an html/ presentation thing. New users think it's a
heading, and will just sit and scratch their heads.
log in error messages (eg; invalid characters) are output to a tiny
font on the bottom edge of the screen, therefore, not seen.
Invalid certificate confuses users and lowers their confidence in the process.
Hotmail puts the validation email into the Junk bin. Users can be
instructed to look in the Spam heap for the next vital step, but it's
not exactly ideal. gmail handles it fine.
There is no log-out option. While logging out may not be necessary,
once logged in, some users, when done, want to log out.
After log-in, the portal page displays a mysterious START button that,
a)opens a new window and shrinks portal window.
or c) toggles through an even more mysterious "expand/collapse"
buttons, that do nothing.
In order for linuxcaffe to take part in the great WirelessToronto
adventure, the experience must offer a minimum of confusion. I don't
really mind if it's bone-ugly, but I can't have 10 customers per hour
needing guidance, especially from serving staff who don't have a clue,
or worse yet, being quietly frustrated and leaving to find another,
less annoying Access Point.
Rob graciously visited to do the final bit of VNC installation, and
has suggested that several of these things are easily surmountable.
I'm hoping that PD can help me smooth out the rest. Untill then it's
326 Harbord Street, Toronto, M6G 3A5
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